Sales Force Automation & Affordable CRM Applications FAQ
Frequently Asked Questions:
What is Sales Force Automation (SFA)?
Sales force automation (SFA) is the automation, standardization, and integration of marketing and sales processes of an organization using customizable customer relationship management (CRM) software
What is Customer Relationship Management (CRM)?
Customer relationship management (CRM) is the combination of data, processes, strategies, and technologies that an organization is using to measure, manage, and support customer interactions
What are the features of the CRM application?
The standard features of the CRM application are account, contact and lead management; sales opportunity management along the sales cycle; customer support & service; inventory management; metrics and performance reporting; integrated calendar, activity & notification management; email integration; and many others
Open source CRM software is a free of charge customer relationship management system using programs of which the source code is available in the public domain for use and/or modification from its original design
What does the CRM software cost?
The open source application as such is free of charge. However, service fees apply for its installation, hosting, customization, integration, and maintenance. Usually, the total usage costs of open source software are significantly cheaper than the use of proprietary software
Are there any license fees for the CRM application?
What about data security of the CRM application?
Security experts keep warning that in principle every system can be hacked. To minimize such risk, the CRM application comes with data encryption options, access control and user rights restrictions, backup features, and security patches in case of any detected vulnerabilities. Often, the highest threats are coming from users, hosting, and firewall vulnerabilities. During the entire usage period of more than 7 years, we didn’t have a single incident.
What languages can be used in the CRM application?
The default language version of the CRM application is English. It comes with numerous language packs, including but not limited to Chinese, French, German, Spanish, and Thai language.